Charles Mallari

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Viewing 15 posts - 1 through 15 (of 164 total)
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  • in reply to: Track View issues #12348

    Charles Mallari
    Moderator

    I’ve confirmed the display issue and passed the information over to the Dev Team.

    Respectfully,
    Charles Mallari

  • in reply to: Switch to Dutch #12168

    Charles Mallari
    Moderator

    Hello Robert,

    Hope you had a good weekend. I’ve confirmed the bug, I’ll alert the dev team.

    Respectfully,
    Charles Mallari

  • in reply to: Roon Software Updates #11955

    Charles Mallari
    Moderator

    Hello Maverick,

    1. iPhone X – I’m testing the update.

    2. Search improvments – The song Billie Jean has been covered by lots of people, and I think the covers are coming up. I’ll mention this to the developers.

    3. MQA – The Discovery runs a version of Roon, called Roon Essentials. Currently, full Roon does not support MQA. According to their forums, Roonlabs has made MQA support a top priority. After they have implemented MQA on Full Roon, we hope to be able to test and incorporate this feature to Roon Essentials.

    Respectfully,
    Charles Mallari

  • in reply to: Is Adante Vaporware? #11899

    Charles Mallari
    Moderator

    They are real! I’ve listen to them and they are really good.

    They should be available any day now.

    Respectfully,
    Charles Mallari

  • in reply to: Best In Wall to complement Debut Series #11898

    Charles Mallari
    Moderator

    Hello Adrian,

    The in walls are available. https://www.elac.com/series/in-wall/

    Check for local pricing.

    Respectfully,
    Charles Mallari

  • in reply to: Active UB5's #11897

    Charles Mallari
    Moderator

    I’m not allowed to say much at the moment. But I’m looking forward to CES.

    Respectfully,
    Charles Mallari

  • in reply to: Question regarding gain on the S12. #11884

    Charles Mallari
    Moderator

    Cool =)

  • in reply to: Question regarding gain on the S12. #11850

    Charles Mallari
    Moderator

    Hello Slyfoxx,

    Does the hum go up and down as you change the volume on the subwoofer?

    There is a concern that the cable may no have enough shielding. Try moving the subwoofer closer and switching the cable to a shorter higher better shielded cable. If it goes away try using the original longer cable and see if moving the subwoofer and see if the hum returns. If the hum doesn’t, return there maybe something in line of the original run contributing to the hum.

    Respectfully,
    Charles Mallari

  • in reply to: Vintage Receivers and Elac? #11450

    Charles Mallari
    Moderator

    I would try it on the Onkyo as it states more than 4 Ohm. Many newer amps have a built in protection to protect the amp. I would not try the Uni-fi on a vintage amp that does not state that it’s 4ohm capable. As I’m unsure what the amp will do with a 4 ohm load and I’m concerned about you destorying you cool vintage amp. In general, watch out for heat and keep the volume mild until you have a better idea of the amp’s capabilities.

    Speaking with Andrew, the Uni-Fi are an easy to power 4 ohm power. In general, a speaker has different impedance at different frequencies. The nominal impedance refers to the lowest impedance and not necessarily the average or mean. So somewhere in the frequency range (under 80hz) the speaker hits and low enough impedance to call it a 4 ohm speaker.

    Respectfully,
    Charles Mallari

  • in reply to: Subwoofer bang! #12402

    Charles Mallari
    Moderator

    Hello PeterH

    We were able bring the unit into the office and test for that thumping. With lotusguy testing with us we were not able to duplicate the issue.

    We thought that there may be some other grounding interference. To see if it help, you can try using one of these: https://en.wikipedia.org/wiki/Cheater_plug

    If that does not please contact customerservice@elac.us

    Respectfully,
    Charles Mallari

  • in reply to: Roon Essentials 1.3 buid 34 #12344

    Charles Mallari
    Moderator

    Hello Klirrfaktor,

    Please Email: info@elac.de

    Respectfully,
    Charles Mallari

  • in reply to: Sub app S10EQ #12210

    Charles Mallari
    Moderator

    Hey Glenn,

    I have responded to you email.

    “Try deleting and reinstalling the app and also factory resetting the subwoofer. To reset, press and hold the button for approximately 5 seconds until the light flashes, then let go. You will see that all settings within the app are back to the factory parameters. Sometime the light will return a dull blue tap the reset button to return the subwoofer to bright blue. Please do both before reattempting to connect.

    If you tried to connect to the subwoofer via bluetooth settings at anytime. Please have the phone “forget this device”. Even after resetting the subwoofer, the phone may still have the sub in bluetooth.”

    If you need further help. Let me know. =)

    Respectfully,
    Charles Mallari

  • in reply to: Roon Essentials 1.3 buid 34 #12121

    Charles Mallari
    Moderator

    Hello Klirrfaktor,

    I’m not duplicating that issue on PC, MacOS, iOS, or android. Have you tried power cycling the Discovery?

    Respectfully,
    Charles Mallari

  • in reply to: MQA #12052

    Charles Mallari
    Moderator

    Tidal has 96 kHz/24 bit lossless files. But the Discovery supports 192kHz/24 for Local content.

    Respectfully,
    Charles Mallari

  • in reply to: Faulty AM180 amplifier module #11758

    Charles Mallari
    Moderator

    Hello All,

    Service for the AM180 is being maintain by the offices in Germany. Please contact info@elac.de for your specific needs.

    Respectfully,
    Charles Mallari

Viewing 15 posts - 1 through 15 (of 164 total)