Windows 7 (64bit) "This device cannot start. (Code 10)"

Home Forums EA Series Amp Windows 7 (64bit) "This device cannot start. (Code 10)"

This topic contains 9 replies, has 3 voices, and was last updated by  Charles Mallari 7 months, 2 weeks ago.

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  • #8598

    thormix
    Participant

    Hello, I can’t for the life of me get my Windows 64bit PC to work with my Newly purchased Element Amp. If I let Windows install it when connected via USB 2.0 port it recolonizes that it is a “ELAC USB2.0 High-Speed True HD Audio” device and installs a MS Driver from 7-12-2013 (ver 6.1.7601.18208). Unfortunately it fails during install. Under Driver Status Windows shows: “This device cannot start. (Code 10)” I’ve tried to reboot and reinstall but nothing works.

    I also tried using the drivers from Elac Firmeare and Drivers Page here – https://www.elac.com/firmware/
    I updated the firmware to the newest version before I attempted to connect my Element to my PC.

    When I try to use the Elac drivers provided in the zip file I have one of two issues depending on how I try to install them. If I follow the direction on the Elac website and right click on the “CMOPEN.Inf” file I receive the Windows error message “The INF you selected does not support this method of installation”. If I use the Windows Device Manager and point it to the CMOPEN.Inf using “have disk” function I get an new device called “CMOPENSOURCE” but it still is non-functional and reports Status as: “This device cannot start. (Code 10)”

    I’ve tried to reboot and reinstall but nothing seems to work.
    Not sure if this matters but I’m using a 16 foot Amazon Basics USB cable directly connected to the back of my PC.

    Any help would be greatly appreciated.
    Thanks you,
    Daniel

  • #8609

    Charles Mallari
    Moderator

    Hey Thormix,

    A common reason the driver installation, will get that error, is that it needs to unzipped before trying to install.

    So copy the files from the zipped folder to any other folder first, right click and selecting install.

    Let me know if this helps.

    – Charles

  • #8653

    thormix
    Participant

    Hi Charles, thank you for your quick reply. Unfortunately the folder is already unzipped. I’m an computer/IT specialist and can’t for the life of me get the Element Amp drivers to install and run on my system. I’m going to try it on a Laptop that is running Win 8.1 and see how it behaves. Any other ideas for my Win 7 system? It is my main music server so I would really like to get it talking to the Element Amp.

    In the mean time I have found a not so elegant (but working) work around. I’m using the analog out from my sound card to the Element Amp analog input. Works okay but I can’t control the Element Amp from my PC.

    Thanks again for any help.
    Cheers,
    Daniel

  • #8684

    SteamedHams
    Participant

    Try checking for updates in Windows Update. It should find the correct drivers for the amp and install successfully.

  • #8729

    thormix
    Participant

    My current installation of Windows is up to date.

    I’ve tried using “Windows Update” to find a newer/correct Driver unfortunately no luck. It believes I have the newest driver installed.

    Anything else to try??

  • #8749

    Charles Mallari
    Moderator

    Hey Thormix,

    Can you email me at customerservice@elac.us?

    I want to schedule time for a phone call.

    Thanks,
    Charles Mallari

  • #8750

    Charles Mallari
    Moderator

    Hey Thormix,

    A final thought…

    When you tried to install the drivers, did you have the device connected to the computer?

    If so can you try disconnecting the device and retry installing the drivers?

    Thanks,
    Charles

  • #8751

    Charles Mallari
    Moderator

    Hey Thormix,

    A final thought…

    When you tried to install the drivers, did you have the device connected to the computer?

    If so can you try disconnecting the device and retry installing the drivers?

    Thanks,
    Charles

  • #8849

    thormix
    Participant

    Greetings Mr. Mallari, thank you again for the outstanding support. Yes, I have tried installing the drivers with the Element Amp attached via USB cable and with it unplugged either way it fails. As stated before, I’m using the optical out on my PC’s Sound Card to the optical in on the Amp as a work around; Analog out also works. BTW it sounds great! Awesome little Integrated Amp.

    Before we do a lot of unnecessary work, what actual benefits will I see using the USB cable to connect the Element Amp to my PC vs Optical or Analog cables?

    If you want to talk over the telephone I will be available next week (5/8 – 5/12). I’m in California so PST.
    Is 714.252.8843 a good number to reach you at? I found it posted in other threads on this forum. Do you have a extension?

    Thank you again.

  • #8851

    Charles Mallari
    Moderator

    Thormix,

    If you are happy with the current sound you’re probably not going to notice that great of a difference.

    But to be accurate, using USB will bypass the sound card(if lower quality) and basically turns the integrated amp into a sound card. So if you have a good quality sound card, I wouldn’t worry about it.

    If you still want to try, we are available 9:00am – 5:00pm Monday through Friday. Please Email Me to schedule though Because I want to make sure certain resources are available. Oh and please call (855)465-0537

    Thanks,
    Charles

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