Unstable connection iPhone but iPad works well

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This topic contains 2 replies, has 2 voices, and was last updated by  Ralphies 2 months, 3 weeks ago.

  • Author
    Posts
  • #10416

    Ralphies
    Participant

    Hello there,

    Whit my iPhone I can’t connect but if I take the iPad I can connect and have a stable connection.
    I can ping in the iPhone my IP address for example to reach led on or off but I can’t connect with the Elac discovery.

    Is there an iPhone issue with the Elac? iPad works fine.

    Do you want me to send the diagnostic zipped file from iPhone to you? Please mention email address.

  • #10424

    Charles Mallari
    Moderator

    Which iPhone?

    Please send the diagnostic zipped file to customerservice@elac.us

    Respectfully,
    Charles Mallari

  • #10428

    Ralphies
    Participant

    Thanks Charles, I shall send the file. Today it worked again while I started the Roon app. But please take a look, it is sometimes working some time and then hours disconnected.

    I got an iPhone 7+

    I shall now send the file to the given email address

    Thanks in advance!

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