Subwoofer bang!

Home Forums EA Series Amp Subwoofer bang!

This topic contains 9 replies, has 5 voices, and was last updated by  Charles Mallari 2 days, 17 hours ago.

  • Author
    Posts
  • #7831

    Peter
    Participant

    I have televisions connected to the Optic 1, chromecast audio in Optic 2.
    When I switch between the two I often get a loud noise in the subwoofer, a bang.
    Anyone else have this problem?

  • #9357

    lotusguy
    Participant

    Yes. I am using several of the inputs, but I only have a massive “thump” when selecting Analog 1. This occurs even when the amplifier is muted. BTW, I’m not using a sub and the thump seems isolated to the right side speaker.

  • #9368

    Charles Mallari
    Moderator

    Hello Lotusguys and Peter,

    This is very interesting, I have not seen this issue before. I will need more details. Please email me at: customerservice@elac.com

    Peter I’m unsure if your issue was resolved. I started here in March and I’m unsure if your issue was resolved. Please let me know if this you still require assistance.

    Respectfully,
    Charles Mallari

  • #9402

    lotusguy
    Participant

    Charles
    I tried to send you a note at the address you gave above and it bounced back saying the address (customerservice@elac.com) did not exist. Is there another address to which I can post the email?
    Regards
    Herb

  • #10408

    ElMuumi
    Participant

    Hi,

    I’m having this same issue. Changing between some inputs makes subwoofer make thump. Also powering off my Element makes subwoofer thump and sometimes my speakers too. Another problem I’m having is that my subwoofer autopower doesn’t work with Element. Is there anyway to fix these issues?

  • #10409

    Charles Mallari
    Moderator

    Hello ElMuumi

    We were able bring the unit into the office and test for that thumping. With lotusguy testing with us we were not able to duplicate the issue.

    We thought that there may be some other grounding interference. To see if it help, you can try using one of these: https://en.wikipedia.org/wiki/Cheater_plug

    Is there a specific input that was having this issue?

    Respectfully,
    Charles Mallari

  • #12395

    PeterH
    Participant

    Hi,

    I also have the same issues. Switching between the inputs USB and Optical 1 the subwoofer makes a loud bang. This also happens when I switch off the amp. Also the autopower of the subwoofer does not work.

    Optical 1 = TV
    USB (B port) = Raspberry Pi
    Sub Out= B&W ASW 608 Subwoofer
    Speakers Also B&W’s

    Best regards,
    PeterH

    • #12402

      Charles Mallari
      Moderator

      Hello PeterH

      We were able bring the unit into the office and test for that thumping. With lotusguy testing with us we were not able to duplicate the issue.

      We thought that there may be some other grounding interference. To see if it help, you can try using one of these: https://en.wikipedia.org/wiki/Cheater_plug

      If that does not please contact customerservice@elac.us

      Respectfully,
      Charles Mallari

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