S10EQ- making rattle noise after 6 months of use

Home Forums Debut S10EQ- making rattle noise after 6 months of use

This topic contains 1 reply, has 2 voices, and was last updated by  Chris Walker 9 months, 1 week ago.

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  • #5963

    Gargi
    Participant

    I bought (amazon) and started using the Elac F5 tower speaker, two ELAC A4 Debut Series 4, one ELAC C5 Debut Series 5.25″ Center Speaker and one S10EQ 400 watts (powered) for some days and I have to say they are really great, but suddenly the S10EQ started to make rattel noise like white noise. I swapped the cables and tried to listen but no difference its continuously making rattle noise. I tried calling for tech support but no luck. Can someone please advice what is the process to fix the issue.

    Thanks,

  • #5964

    Chris Walker
    Keymaster

    Hi, I am sorry you are having problems with your subwoofer. Can I ask what phone number you tried calling?

    Did you try a reset of the subwoofer? To do this press and hold the reset button on the back of the subwoofer until the rear blue light begins flashing. Once it stops flashing try using the subwoofer again and see if you still hear the white noise.

    Let me know what happens.

    Thanks,

    Chris Walker
    ELAC Americas

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