Firewall setting

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This topic contains 4 replies, has 2 voices, and was last updated by  Charles Mallari 6 months, 2 weeks ago.

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  • #9179

    Lines_ss
    Participant

    I observed issues with my router firewall settings and synchronization of my Tidal account. Please provide information which router/firewall ports needs to be opened for proper function of Discovery server in terms eg. of SW updates, Tidal access etc.

    BR and thanks in advance.

  • #9258

    Lines_ss
    Participant

    Hi Elac Team,

    can you please give me Feedback to my question/post above? I guess it should not be to difficult to answer my question within 5 days, is it? Please keep in mind that I’m your customer.

    Br,
    S. Semler

  • #9289

    Charles Mallari
    Moderator

    Hello Lines_ss,

    Personally, I haven’t experience any special firewall settings. I’m looking that information up for you though.

    Thanks,
    Charles Mallari

  • #9294

    Lines_ss
    Participant

    Hi Charles,

    Thanks for your first feedback. So far I experienced that the standard internet ports, 80 TCP for http + 443 TCP for https, aren’t enough to connect to e.g Tidal and or SW updates…

    BR,
    S. Semler

  • #9303

    Charles Mallari
    Moderator

    Hey S. Semler,

    I did a quick search and found this which may be helpful:
    https://support.tidal.com/hc/en-us/articles/201166662-Music-not-playing-Firewall-Settings-

    But I’ve seen one of the following fix a similar issue you are having.

    1) But try power cycling the unit. (unplug and re-plug)

    2) Try to log in and out of your tidal.

    3) You could try a log in and out of your Roon account.

    4) Also, a factory reset. (this will remove all your playlists and library information though)

    Let me know if you need the specific instructions for any of the above.

    Respectfully,
    Charles Mallari

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