Defective blemished speaker

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This topic contains 2 replies, has 2 voices, and was last updated by  BFarmer 1 year, 5 months ago.

  • Author
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  • #4607

    BFarmer
    Participant

    Sad but I just ordered and received a pair of blemished UniFi UB5 speakers from Amazon and one of them has a very loud piece rattling around inside. As best I can tell there is no issue with sound reproduction. Amazon is out of stock so I can’t reorder. Customer service is closed so I will call them tomorrow to arrange a replacement.

    BFarmer

  • #4609

    Chris Walker
    Keymaster

    Hi BFarmer,

    I am sorry to hear that your received bad UB5.

    Please give us a call at 714-252-8843 and we can take care of this. Please ask for Cheryl Kelsheimer.

    Thanks,

    Chris Walker
    ELAC

  • #4619

    BFarmer
    Participant

    Thank you very much. I called today and was very well taken care of. That must have been you that I heard in the background.

    Very impressed with the quick response in the forum and from the office. Looking forward to the replacements.

    Bill

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