July 19, 2019 at 1:08 pm #20787
I cannot get the Android controller app to work right at all. Anytime I turn on the tablet and bring up the controller app, I have to unplug the Discovery and plug it back in for the tablet to find it.
The only luck I have had is using the windows version on my laptop. So then, I bought one of the Acer 2 in 1 tablet / notebooks that uses Windows 10, the same as my laptop, and when I installed the app on it, it told me that it was not compatible with my PC.
July 21, 2019 at 11:59 am #20801
Trav0810 – Have you checked if the version of Roon Essentials on the tablet is the same as the version running on your pc? When you first get the Elac server it will go through an update process to the latest version 1.5. But when you introduce another device like a phone or tablet it must also be on the same version. Good luck getting help from Elac – I think they are too busy counting the money we gave them for their products. It’s a nice product, but the experience would be so much better if Elac showed once once of respect for it’s customers.
July 21, 2019 at 2:45 pm #20802
I don’t really know how to determine what version it is on the devices? I figured since it’s a Windows laptop and a Windows tablet that there was only one version that it would install.
Product doesn’t seem to be well built and works very well but only with that one laptop as a controller. I can’t use anything else. Of course, there’s not much information in the form of a user manual, so it does get a bit frustrating trying to set it up.
I’ve also been having issues trying to figure out how to get it to stream the music from my WD MyCloud drive. I’m not extremely knowledgeable with computers. I basically use my phone for all my business and work applications, and don’t do hardly anything on a computer. So setting up the drive and trying to figure out how to get it running on the system has been a PITA as well. I think the company expects everyone to be much more computer and tech-savvy than I am. So going digital like this has been a struggle!
July 22, 2019 at 12:24 pm #20805
This, is extremely discouraging. After installing, uninstalling, reinstalling apps on five or six different devices, the only thing that will work for me is a 20lb monster of a laptop that I don’t want to have to use. I cannot figure out what the problem is I’m having with this thing on the Android tablet. If I unplug the unit and plug it in, the tablet will recognize the unit and the tablet will be able to control the discovery. But then, it “loses” the unit and the only way it will reconnect is if I unplug the Discovery and plug it back in
- This reply was modified 4 weeks, 1 day ago by Trav0810.
July 23, 2019 at 11:33 am #20811
I’ve got to say, I’m pretty disappointed in the lack of response to my issue. at this point, it would be very hard to recommend this product to anyone.
July 24, 2019 at 3:31 am #20812
This is to Elac –
Oh, Charles or anybody in a support role, can you please answer your customer’s question?
You see Trav, the only way Elac seems to chime in is if you shame them…
The worst support in consumer history.
July 24, 2019 at 5:21 am #20813
It seems like all of these companies are starting to run on skeleton crews when it comes to their customer support departments. they don’t have a problem staffing salesman in such, to get you to spend the money, but then they don’t want to invest in a support staff to actually help customers after you’ve spent your money.
July 24, 2019 at 5:26 am #20814
It seems like all of these companies are starting to run on skeleton crews when it comes to their customer support departments. they don’t have a problem staffing salesman in such, to get you to spend the money, but then they don’t want to invest in a support staff to actually help customers after you’ve spent your money. I hate it. The company I bought the unit from is a great company to deal with, but they have absolutely no idea how to fix this issue I’m having with the controllers. If you go to the roon essentials website, and click on the support link, it’s a dead link. Not found.
July 24, 2019 at 5:10 pm #20819
I found these sites (not Elac created – thank god) that might be of interest. Maybe you could contact Hi-Fi and ask them about your issue?
July 25, 2019 at 10:41 am #20829
I wasn’t sure how helpful a third party could be if they don’t have anything to do with the design or software used on the unit. But I will certainly check it out. Thanks
July 30, 2019 at 6:52 am #20863
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