Android app keeps crashing

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This topic contains 2 replies, has 3 voices, and was last updated by  paulalalo 1 week, 6 days ago.

  • Author
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  • #8048

    Boudewijn
    Participant

    Hi,

    I have got a new android update for my Nexus 5X (about 2 months ago), since I have been using this new Android 7.1.1, the Roon essentials app only works for a day. After a day, I need to uninstall the app and reinstall the app. So I have to reinstall the app everyday!
    Rebooting the phone didn’t help.
    The app stops working while loading, I only see the black and white screen with the text ‘roon essentials’ It then goes back to the android main screen.

    Could you please advise in this issue?

    Kind regards,

    Boudewijn

    • This topic was modified 2 years, 4 months ago by  Boudewijn.
  • #8151

    Charles Mallari
    Moderator

    We’ve been looking into this issue, thank you for your patience.

  • #20710

    paulalalo
    Participant

    Hey, it looks like you have updated the Nexus 5X system and the application version has not been updated. If the application has not been updated, then uninstalling and reinstalling the application is not helpful in resolving the Android app keeps crashing. The best solution is to urge the app developer to update it.

    • This reply was modified 1 week, 6 days ago by  paulalalo.
    • This reply was modified 1 week, 6 days ago by  paulalalo.

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